How Mbee.M worked for Touring Club Swiss

 

360º view of strategic achievements

These results trigger action to improve – so internal (backroom) activities are also driven by external success (customer satisfaction). The Mbee.M system can bring together results from these different types of survey by the way it allocates the results to the six common drivers of success. This consolidation gives a 360º view of the company and how well it is following the strategies laid down by the Board. In this way, the experience of the user remains central to TCS's vision of success.