Regardless of the specifics of your business, your B2B client satisfaction levels always depend on your contribution to their competitiveness. This contribution is in turn a direct outcome of your external strategy.

Do you know how well your B2B strategy is actually implemented ?
How much real value is delivered to each customer ?
Which internal variables impact your B2B client satisfaction levels ?
Do you need to take any corrective action ?

• Mbee.M helps you monitor all aspects of your relationship with your B2B customers and act immediately for immediate improvements:
• Mbee.M helps you design and implement customized surveys in record time, using unique strategic accounts for all relevant targets.
• Each B2B customer profile is investigated in detail using on-line or face-to-face interviews.
• In case of complaints or dissatisfaction, Mbee.M lets you take corrective measures in real time
• Mbee.M automatically generates all the predesigned reports for each strategic account and customer.
• Mbee.M identifies all the relevant internal leverages towards increased B2B client satisfaction.

The practical outcome of an Mbee.M B2B client satisfaction measurement campaign is a set of priority actions that will increase client satisfaction and improve strategy KPIs globally and for each strategic account and customer.